This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Thunderbird does not store Password

  • 3 àwọn èsì
  • 0 ní àwọn ìṣòro yìí
  • 6 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ BGrizzell

laurent.ferrari
laurent.ferrari
more options

Hello. After migrating to the last TB release (102.3.1), each time I start TB, it ask my EMail account password. If I tick the box remember my password, it would not be able to download my EMails. I've found some advice on the support such as deleting pkcs11.txt or secmod.db but it still does not work. My TB profile is stored on the network and not locally. thanks for your help. Laurent

Hello. After migrating to the last TB release (102.3.1), each time I start TB, it ask my EMail account password. If I tick the box remember my password, it would not be able to download my EMails. I've found some advice on the support such as deleting pkcs11.txt or secmod.db but it still does not work. My TB profile is stored on the network and not locally. thanks for your help. Laurent

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

My guess the issue will be network latency. but what version did you migrate from? before V68.5 by any chance?

laurent.ferrari
laurent.ferrari Ìbéèrè olóhun
more options

Hi Matt. Thanks to have answered. I'm using the automatic update feature therefore, I moved from 102.3.0 to the latest 102.3.1. I did not have the issue before and I have not changed anything to my home NET (cabled - not wireless). I moved my profile from the NAS back to the PC itself and the problem solved itself. If you have any suggestions, I'll move it back to the NAS to try once more.

Laurent

BGrizzell
BGrizzell
more options

I have the same problem using 102.3.3. I updated from 98. something; there were no issues with the profile being stored on a wired NAS. Since the update, the password is maintained within a session but gets lost after a logout. Nothing is listed in the password providers box so can't add.