This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Bookmarks are erased

more options

My Mac iOS updated and erased all my firefox bookmarks. I tried to log in and it created a new account instead of logging in to my firefox account. i need help recovering my saved bookmarks

My Mac iOS updated and erased all my firefox bookmarks. I tried to log in and it created a new account instead of logging in to my firefox account. i need help recovering my saved bookmarks

All Replies (1)

more options

Hi Christa, sorry to hear about this problem. Another user mentioned that his bookmarks were still on the Bookmarks menu, but his Bookmarks Toolbar went blank during the Mac system update. Not sure exactly what is going on. If that is your situation, please see the other thread for some ideas: https://support.mozilla.org/questions/1403106 (unsolved).

When you started Firefox after the update, do you recall seeing either of these messages from Firefox:

  • Suggestion to do a Refresh or Tune-up
  • Indication that Firefox needs to create a new profile

If not:

It's still worth checking for an older profile. As a starting point, if you haven't already, could you close out of Firefox and do a normal Mac OS shutdown and restart to complete any pending updates and release any file locks.

If Firefox again starts up without your data, could you check whether your stuff is available in a different profile, as follows:

Profile Manager Page

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it.

This page should list at least one profile and could list many. (Each profile has two folders and one or more buttons. Do not use any Remove buttons!)

The profile that Firefox is currently using will have this:

This is the profile in use and it cannot be deleted.

Do you have any other profile(s) listed on this page? If so, you can check whether it is the one you were using recently by clicking its Launch profile in new browser button.

If it isn't what you want, simply close that new window.

If it IS what you want, back on the about:profiles page, click the Set as default profile button for that profile so Firefox uses it automatically at the next startup.

Any progress so far?