We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Thunderbird address book and folders are missing

  • 2 àwọn èsì
  • 1 ní ìṣòro yìí
  • 2 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ SandyVC

SandyVC
SandyVC
more options

After resetting PC and reinstalling Thunderbird, my address book and folders are missing. How can I get them back?

After resetting PC and reinstalling Thunderbird, my address book and folders are missing. How can I get them back?

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

your data is stored on the local PC harddisk. Did you make a backup before you "reset" it?

SandyVC
SandyVC Ìbéèrè olóhun
more options

Did not make a backup, I had a blue screen and could not do anything with it. Was able to do reset that said personal files would be saved but any programs would have to be reinstalled. How do I find Thunderbird addresses and folders on my harddisk?