This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

My TB (102.9.1, Win64) has no Tools/Options menu

  • 1 èsì
  • 0 ní àwọn ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ david

jpetzing
jpetzing
more options

I've read all the solutions to Thunderbird not remembering passwords and all of them require accessing the Options menu. Problem is that it doesn't exist on my installation and there is no "options" under the MENU button either. See screenshot. If I go to MENU/Settings and then click on "Saved Passwords" it shows a blank form, even though I've logged into and attempted to save the password many times. See SavedLogins.jpg.

Here's the history of this installation under Windows 10, 64 bit. For a decade I was using Eudora then Eudora OSE, which was really a version of Thunderbird. About 4 years ago, I converted it to Thunderbird. Password saving worked fine but TB couldn't read web pages in messages.

About a year ago, I made a new installation of TB which fixed the web access problem, but password saving didn't work and that's the state I'm in now.

My email provider is Earthlink. The Message Storage local directory for the 3 accounts are at D:\Eudora(Thunderbird)Mail\Mail\pop.earthlink.net D:\Eudora(Thunderbird)Mail\Mail\pop.earthlink-2.net D:\Eudora(Thunderbird)Mail\Mail\pop.earthlink-3.net

Something in Thunderbird is pointing at the wrong location for stored passwords, because when I tell TB to save the password, it puts it in WRITE ONLY MEMORY! Please help!

I've read all the solutions to Thunderbird not remembering passwords and all of them require accessing the Options menu. Problem is that it doesn't exist on my installation and there is no "options" under the MENU button either. See screenshot. If I go to MENU/Settings and then click on "Saved Passwords" it shows a blank form, even though I've logged into and attempted to save the password many times. See SavedLogins.jpg. Here's the history of this installation under Windows 10, 64 bit. For a decade I was using Eudora then Eudora OSE, which was really a version of Thunderbird. About 4 years ago, I converted it to Thunderbird. Password saving worked fine but TB couldn't read web pages in messages. About a year ago, I made a new installation of TB which fixed the web access problem, but password saving didn't work and that's the state I'm in now. My email provider is Earthlink. The Message Storage local directory for the 3 accounts are at D:\Eudora(Thunderbird)Mail\Mail\pop.earthlink.net D:\Eudora(Thunderbird)Mail\Mail\pop.earthlink-2.net D:\Eudora(Thunderbird)Mail\Mail\pop.earthlink-3.net Something in Thunderbird is pointing at the wrong location for stored passwords, because when I tell TB to save the password, it puts it in WRITE ONLY MEMORY! Please help!
Ìsopọ̀ yíyà aṣàfihàn

All Replies (1)

david
david
  • Top 10 Contributor
more options

Okay, I have a suggestion. I'm sure others may disagree, but this may server you well. My hunch is that there are leftovers from that Eudora profile. My suggestion is this: - click help>moretroubleshootininformation and scroll down to profiles and click 'about:profiles; - click 'create profiles, click Next, type in a profile name (e.g., PROFILE) and create one on Drive C or D. - click to activate the profile - create the three accounts, but do NOT retrieve any mail. (Omitting password works and gurantees that.) - now, click the account page for each, and from the dropdown menu, identify each account with the one already present on drive D

at this point, you should have a new profile with no old Eudora content remaining. and when you set passwords, they should appear properly. Once you're satisfied, you could then delete the original profile you started with.

As an aside, the tools>options was renamed to tools>preferences and later to tools>settings.