This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Cannot create new account

  • 1 èsì
  • 1 ní ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ mark246

mark246
mark246
more options

When creating new account Thunderbird hangs on "Checking password..." When I click on "Configure manually" and then click on "Done", I get the message "Incoming server already exists". But, the account is not in "Account Settings". Additionally, it is not in "Outgoing Server". I had this email account before and removed it. Please help.

When creating new account Thunderbird hangs on "Checking password..." When I click on "Configure manually" and then click on "Done", I get the message "Incoming server already exists". But, the account is not in "Account Settings". Additionally, it is not in "Outgoing Server". I had this email account before and removed it. Please help.

Ọ̀nà àbáyọ tí a yàn

Problem solved. I opened it in troubleshooting mode. After a bit of a wait, I reopened it normally and I was then able to create the new account.

Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (1)

mark246
mark246 Ìbéèrè olóhun
more options

Ọ̀nà àbáyọ Tí a Yàn

Problem solved. I opened it in troubleshooting mode. After a bit of a wait, I reopened it normally and I was then able to create the new account.