Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

YouTube Video Quality Limit

  • 2 àwọn èsì
  • 3 ní àwọn ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ xenonaut10

more options

When I watch videos on Youtube, suddenly it says I can only watch them in 360p or 720p quality, when previously I had access to 4K and 8K video at maximum and 1080p average. Youtube says "YouTube videos are available in many formats and qualities. But, some browsers do not support newer video formats or quality options. This restriction means these browsers may only have one or two video formats to choose from. We recommend upgrading your browser or operating system for the best viewing experience." This has only happened now and it only happens with Firefox, as when watching videos with Safari 1080p video is available. I am using the latest version of Firefox on a Mac mini with the latest Mac OS installed.

When I watch videos on Youtube, suddenly it says I can only watch them in 360p or 720p quality, when previously I had access to 4K and 8K video at maximum and 1080p average. Youtube says "YouTube videos are available in many formats and qualities. But, some browsers do not support newer video formats or quality options. This restriction means these browsers may only have one or two video formats to choose from. We recommend upgrading your browser or operating system for the best viewing experience." This has only happened now and it only happens with Firefox, as when watching videos with Safari 1080p video is available. I am using the latest version of Firefox on a Mac mini with the latest Mac OS installed.

All Replies (2)

more options

Does it still happen in Troubleshoot Mode?

more options

Troubleshoot Mode made me completely unable to click on any links, or any interactible elements on any website, including Youtube.