This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Thunderbird 115.9.0 - all emails from all folders missing

  • 4 àwọn èsì
  • 0 ní àwọn ìṣòro yìí
  • 2 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ kbgoodtogo313

more options

After overnight automatic update to Thunderbird 115.9.0, all my emails are missing... inbox & local folders are visible, but all are empty... I'm running Windows 10... with POP server... since the update, I received a couple of new emails in my inbox... I moved one of them to a local folder, where it also disappeared... Help please!

After overnight automatic update to Thunderbird 115.9.0, all my emails are missing... inbox & local folders are visible, but all are empty... I'm running Windows 10... with POP server... since the update, I received a couple of new emails in my inbox... I moved one of them to a local folder, where it also disappeared... Help please!

All Replies (4)

more options

Does problem go away if you do Help > Troubleshoot Mode?

more options

Wayne, yes, it looks like I recovered all (haven't checked 100%) of my emails... I had to lose all the add-ons and reset to all default settings, but it looks like I'm back in business. I can't thank you enough.

more options

Which add-ons did you have installed? Do you think it was one of them, or something else?

more options

The only add-on I had was XNote++... I first "disabled all add-ons" - no difference. Then I "reset toolbars and controls"... this seemed to do the trick