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Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

i download and it begins install and freezes at 22%extract

  • 1 èsì
  • 3 ní àwọn ìṣòro yìí
  • 2 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Morbus

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i download firefox and it begins install and then freezes when extracting at 22% everytime

This happened

Every time Firefox opened

User Agent

Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

i download firefox and it begins install and then freezes when extracting at 22% everytime == This happened == Every time Firefox opened == User Agent == Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 5.1; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

All Replies (1)

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Hello William.

Try downloading the installer again. You can get the latest stable official release for free at getfirefox.com. Then try again.

Also, make sure your Firewall is not hindering Firefox's installation process.