This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

No cursor available for entering text in an https site popup. Site is on "trusted/allowed" list. Do get cursor on same site with IE6.

  • 2 àwọn èsì
  • 0 ní àwọn ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ cor-el

AnonymousUser
AnonymousUser
more options

No cursor is available for entering text in an allowed https popup. Site is on "trusted/allowed" list. Cursor is available and text enters on same site using IE6. Same "no cursor" issue occurs with FF on my laptop. Both machines are Windows XP Home, SP2.

This happened

Every time Firefox opened

== FF was installed -- all updates for FF and extensions are current

No cursor is available for entering text in an allowed https popup. Site is on "trusted/allowed" list. Cursor is available and text enters on same site using IE6. Same "no cursor" issue occurs with FF on my laptop. Both machines are Windows XP Home, SP2. == This happened == Every time Firefox opened == FF was installed -- all updates for FF and extensions are current

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears. You can use "Disable all add-ons" on the Safe mode start window to disable all extensions. You have to close and restart Firefox after each change via "File > Exit" (on Mac: "Firefox > Quit")

AnonymousUser
AnonymousUser Ìbéèrè olóhun
more options

Starting in Safe Mode (with all addons disabled -- confirmed under tools menu) made no difference at all.