This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox crashes on loading; it's trying to restore a previous session. Can't retrieve crash report.

  • 2 àwọn èsì
  • 95 ní àwọn ìṣòro yìí
  • 10 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ svriesinga

AnonymousUser
AnonymousUser
more options

When I try to open Firefox, I briefly see the program trying to open -- the address line says "restore session." Then it crashes. I get a screen saying "We're sorry" "Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts."

This happened

Every time Firefox opened

Today. I had received a message that I needed to restart my system. I think it was to install some type of updates.

User Agent

Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6.5; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C)

When I try to open Firefox, I briefly see the program trying to open -- the address line says "restore session." Then it crashes. I get a screen saying "We're sorry" "Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts." == This happened == Every time Firefox opened == Today. I had received a message that I needed to restart my system. I think it was to install some type of updates. == == User Agent == Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6.5; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR 3.5.30729; .NET CLR 3.0.30729; .NET4.0C)

Ọ̀nà àbáyọ tí a yàn

I've apparently solved my problem. I uninstalled Firefox 3.6.6 keeping all customizations, then reinstalled it. When it first opened, it gave me a screen saying it was embarrassed that it couldn't restore my web pages, but it gave me an option to begin a new session. When I did that, it opened normally and seems now to be operating properly.

Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (3)

AnonymousUser
AnonymousUser Ìbéèrè olóhun
more options

Ọ̀nà àbáyọ Tí a Yàn

I've apparently solved my problem. I uninstalled Firefox 3.6.6 keeping all customizations, then reinstalled it. When it first opened, it gave me a screen saying it was embarrassed that it couldn't restore my web pages, but it gave me an option to begin a new session. When I did that, it opened normally and seems now to be operating properly.

svriesinga
svriesinga
more options

Seemed to be oerating normally is a good choice ow words. I too though the safe mode, plus not restoring session would solve my problem, but then opening certain tabs --I wan't really able to experiment much before a crash, but I thought may sign-in or automatic sign-in ones--it would crash again. I really like and miss Firefox, and wish I knew haow to revert back to the previous version before it automatically udated to Firefox 4...

casamargarita
casamargarita
more options

Like other´s I upgraded to firefox 4 and really regret this as there does not seem an answer to the problem. Mcafee protection allows full access for Firefox and it worked fine before. Now like other´s I get a brief glimpse of the browser and then the carsh report. Come on someone give us a solution or you will loose a lot of customers and I miss using Firefox.