This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Version 3.6.6 crashes or hangs at least once a day no matter what web site I am on.

  • 4 àwọn èsì
  • 0 ní àwọn ìṣòro yìí
  • 9 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Moses

more options

No matter what web site I am on, Firefox will ctash or hang. It only started happening when version 3.6.6 was installed. This happens everyday and at least once or more.

This happened

Every time Firefox opened

== When 3.6.6 was installed

No matter what web site I am on, Firefox will ctash or hang. It only started happening when version 3.6.6 was installed. This happens everyday and at least once or more. == This happened == Every time Firefox opened == When 3.6.6 was installed

All Replies (4)

more options

Please give me the crash report ID. Press CTRL+ L to Go to the address bar then type about:crashes.

Copy and paste the entire page here and I will be able to figure out your problem

more options

bp-46f46477-ef0b-48d6-81b4-479f92100701 7/1/2010 1:29 PM bp-f48d335f-9865-490c-a4a5-6127d2100629 6/29/2010 12:13 PM bp-39e76d38-443e-4c2f-8099-2f6152100628 6/28/2010 6:24 PM bp-52be880d-962e-4d4c-8d0d-a67b82100627 6/27/2010 10:44 AM 5e745993-930d-48a7-99a2-03d536041670 6/26/2010 12:19 PM 2a107eb7-49bb-4a19-9d5e-80b263cbbc9e 6/26/2010 12:19 PM 75c78046-d47a-40a3-93f8-aa522b21af39 6/26/2010 12:05 PM 4ed22b8b-2ed1-4b54-9400-b76138290d6d 6/26/2010 12:05 PM bp-7756d1ca-4c26-4ac0-a543-092ff2100626 6/26/2010 12:03 PM bp-2005163d-261e-4d3a-baed-2c21e2100626 6/26/2010 12:03 PM bp-f12e6798-9734-4644-9409-837122100626 6/26/2010 12:02 PM bp-563ca22d-904a-4abf-9aa4-0412f2100626 6/26/2010 12:02 PM

more options

Here are the ID's:

bp-46f46477-ef0b-48d6-81b4-479f92100701 7/1/2010 1:29 PM bp-f48d335f-9865-490c-a4a5-6127d2100629 6/29/2010 12:13 PM bp-39e76d38-443e-4c2f-8099-2f6152100628 6/28/2010 6:24 PM bp-52be880d-962e-4d4c-8d0d-a67b82100627 6/27/2010 10:44 AM 5e745993-930d-48a7-99a2-03d536041670 6/26/2010 12:19 PM 2a107eb7-49bb-4a19-9d5e-80b263cbbc9e 6/26/2010 12:19 PM 75c78046-d47a-40a3-93f8-aa522b21af39 6/26/2010 12:05 PM 4ed22b8b-2ed1-4b54-9400-b76138290d6d 6/26/2010 12:05 PM bp-7756d1ca-4c26-4ac0-a543-092ff2100626 6/26/2010 12:03 PM bp-2005163d-261e-4d3a-baed-2c21e2100626 6/26/2010 12:03 PM bp-f12e6798-9734-4644-9409-837122100626 6/26/2010 12:02 PM bp-563ca22d-904a-4abf-9aa4-0412f2100626 6/26/2010 12:02 PM

more options

It appears there are 3 bugs out for the signature on the crash reports.

Signature is @ UserCallWinProcCheckWow

Here are the bugs

Bug 531551 Bug 501429 Bug 548002

I do not know the exact cause of the crash but someone is sure to come along and see the crash signature and recognize it. As I sure don't know what is causing the crash. There seems to be diferent reasons for it.