This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox causes me to lose my network connection, thus disabling Outlook and any internet browsing via Firefox or Internet Explorer?

  • 2 àwọn èsì
  • 11 ní àwọn ìṣòro yìí
  • 10 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Shawn

more options

I download Firefox and it works fine for an hour or so. Then it suddenly stops loading pages and I lose my netowrk connection at work. Internet Explorer doesn't work, firefox doesn't work, Outlook doesn't work, and I can't access my work network. Any suggestions?

This happened

Every time Firefox opened

User Agent

Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; InfoPath.2)

I download Firefox and it works fine for an hour or so. Then it suddenly stops loading pages and I lose my netowrk connection at work. Internet Explorer doesn't work, firefox doesn't work, Outlook doesn't work, and I can't access my work network. Any suggestions? == This happened == Every time Firefox opened == User Agent == Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; InfoPath.2)

All Replies (2)

more options

Does the same thing happen when you start your computer and browse with Internet Explorer?

more options

Nope, IE works fine when I do not have Mozilla downloaded on my computer. When I download Firefox, it disables my entire network/internet connection after about an hour of use