This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

cannot view one website correctly while I can view others OK

  • 2 àwọn èsì
  • 6 ní àwọn ìṣòro yìí
  • 2 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Beachridr

Beachridr
Beachridr
more options

Since updating to version 3.6.12, I am unable to view cnn.com correctly. When viewing that website, it seems to put everything in the middle of the page and list it down line by line. The background is completely white, no background at all.

Since updating to version 3.6.12, I am unable to view cnn.com correctly. When viewing that website, it seems to put everything in the middle of the page and list it down line by line. The background is completely white, no background at all.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Reset the page zoom on pages that cause problems: View > Zoom > Reset (Ctrl+0 (zero); Cmd+0 on Mac)

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites that cause problems: Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

Beachridr
Beachridr Ìbéèrè olóhun
more options

Tried everything mentioned and nothing has fixed the problem. Ever since the latest firefox update, I cannot view ONE web page correctly anymore, cnn.com. Any other idea's?