This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

When I recently updated FireFox, the DownloadHelper add-on was lost, and will now not download, though I have tried about 5 times??

  • 1 èsì
  • 28 ní àwọn ìṣòro yìí
  • 4 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ cor-el

more options

When I recently updated to the newer version of FireFox, (version 3.6.13) the DownloadHelper add-on was lost, and it will now not re-install, though I have tried about 5 times?? When I clicked the icon to download the add-on the download progress bar indicated that the download was underway however, when it had completed, the add-on appeared not to have downloaded - including no icon - not even if I search for one. When I tried to download the same add-on again, the download window indicated the download in a faded color and it seemed to be indicating that I already had the add-on. Try as I might, I can't get it to work. DownloadHelper always worked with no trouble on the previous version of FireFox. Are you able to help? Many thanks for this service!

When I recently updated to the newer version of FireFox, (version 3.6.13) the DownloadHelper add-on was lost, and it will now not re-install, though I have tried about 5 times?? When I clicked the icon to download the add-on the download progress bar indicated that the download was underway however, when it had completed, the add-on appeared not to have downloaded - including no icon - not even if I search for one. When I tried to download the same add-on again, the download window indicated the download in a faded color and it seemed to be indicating that I already had the add-on. Try as I might, I can't get it to work. DownloadHelper always worked with no trouble on the previous version of FireFox. Are you able to help? Many thanks for this service!

All Replies (1)

more options

Delete the files extensions.* (extensions.rdf, extensions.cache, extensions.ini, extensions.sqlite) and compatibility.ini in the Firefox profile folder to reset the extensions registry. New files will be created when required.

See "Corrupt extension files": http://kb.mozillazine.org/Unable_to_install_themes_or_extensions

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the "Find Updates" button (Firefox 4: click the Tools button at the left side of the Search Bar) to do a compatibility check.

You can also try "Reset all user preferences to Firefox defaults" on the Safe mode start window.

Ti ṣàtúnṣe nípa cor-el