Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox forgets userids and/or passwords

  • 3 àwọn èsì
  • 18 ní àwọn ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ rexwilson

Jill24
Jill24
more options

Situation #1: I use Firefox for months and months on a site, where it remembres the userid and password. Then suddenly tonight it doesn't remember either one.

Situation #2: When I go to a website I have to put the surdor in the "userid" field and press the down cursor. Firefox gives a list of userids, though only one belongs to this website. When I tab to the password field, Firefox sometimes remembers the password and other times remains blank. This has been going on for months, as well.

Situation #1: I use Firefox for months and months on a site, where it remembres the userid and password. Then suddenly tonight it doesn't remember either one. Situation #2: When I go to a website I have to put the surdor in the "userid" field and press the down cursor. Firefox gives a list of userids, though only one belongs to this website. When I tab to the password field, Firefox sometimes remembers the password and other times remains blank. This has been going on for months, as well.

All Replies (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options
  • Websites remembering you and automatically log you in is stored in a cookie.
  • Create an allow cookie exception (Tools > Options > Privacy > Cookies: Exceptions) to keep such a cookie, especially for secure websites and if cookies expire when Firefox is closed.
  • In Private Browsing - Use Firefox without saving history mode all cookies are session cookies that expire if that session is ended, so websites won't remember you.
  • Do not use Delete browsing, search and download history on Firefox to clear the "Cookies" and the "Site Preferences"

Clearing "Site Preferences" clears all cookies, images, pop-up windows, software installation, and password exceptions.

  • You enter Private Browsing mode if you select: Tools > Options > Privacy > History: Firefox will: "Never Remember History"
  • To see all History and Cookie settings, choose: Tools > Options > Privacy, choose the setting Firefox will: Use custom settings for history
  • Uncheck: [ ] "Automatically start Firefox in a private browsing session"

You can try to repeat the action to use the Tab key to go from the user name to the password field a few times to see if that makes Firefox fill the password.

Jill24
Jill24 Ìbéèrè olóhun
more options

Thank you for your response. However, these settings are not the issue, as:

~ I am not using Private Browsing

~ I have Security -> Passwords -> Remember Passwords checked with nothing in "Exceptions"

~ I have Privacy -> History -> Remember History set

~ CCleaner is set to keep all cookies from these sites that Firefox goes to

rexwilson
rexwilson
more options

i am having the same problem, have cleared all history, trashed cookie files/preferences, etc, and the problem persists. This has been an ongoing pain with multiple versions of Firefox for years, and folks at Mozilla seem to be unable to get to the cause. I can set up Safara and Firefox side by side, load up a site (surveygizmo is a perfect example), and Safari happily auto-completes my userid and password, and Firefox does not.