This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Since I downloaded Firefox 4, the download helper is failing to convert the videos. Anyone have a fix?

  • 1 èsì
  • 52 ní àwọn ìṣòro yìí
  • 2 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Xircal

fcjnps
fcjnps
more options

After downloading the update to Firefox 4, I have noticed that the download helper keeps giving me an error message that says "video failed to convert". Never had this happen on the other versions of Firefox. Anyone experienced this?

After downloading the update to Firefox 4, I have noticed that the download helper keeps giving me an error message that says "video failed to convert". Never had this happen on the other versions of Firefox. Anyone experienced this?

All Replies (1)

Xircal
Xircal
more options

Go to Tools | Add-ons | Extensions and click the button next to the search field at the top and then choose "Check For Updates".

If there isn't one, I'd suggested a visit to their support site @ Video DownloadHelper Support

Alternatively, install this freebie which will convert anything to anything else: Quick Media Converter