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Source of the kb/ask page shows:
<noscript>
<img id="DCSIMG" width="1" height="1" src="http://statse.webtrendslive.com/dcskot6d000000w0qxqho15rf_7r6o/njs.gif?dcsuri=/nojavascript&WT.js=No&WT.tv=8.6.2"/>
I don't like these 1-pixel "images" intended to track usage, and I don't like a Help page sending information to a third party. Even though I have JavaScript turned on, I get "Waiting for ... " and "Connecting to statse.webtrendslive.com" messages every time I load one of your pages. So not only are you using spyware, it sends wrong info and slows down access 50%. (I see this because I have a dial-up connection.)
May I suggest that you delete the above code?