We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Images disappear when I try to enlarge them.

  • 1 èsì
  • 1 ní ìṣòro yìí
  • 10 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ cor-el

ThereseC
ThereseC
more options

Immediately after upgrading from FF 3.6 to FF4.0.1, I went to the themes part of your site to pick a theme. However, each time I'd click to enlarge pictures of the themes, they appear larger for a second or so then the screen would go blank in the frame where the enlarged picture was supposed to be. I tried other websites with same results. Content appears to be "missing" (blank areas) where videos or pictures are posted. Also, background colors on websites I frequent, for instance colors that distinguish one poster's comment from another seem to be missing.

I've tried a fresh install of FF 4, and that didn't fix the problem. Tried deactivating and activating each extension. Still no fix. All drivers etc, are up-to-date with latest versions.

Can you tell me what app or extension is is responsible for these features and how to fix this problem? I really like FF 4 except for this.

Immediately after upgrading from FF 3.6 to FF4.0.1, I went to the themes part of your site to pick a theme. However, each time I'd click to enlarge pictures of the themes, they appear larger for a second or so then the screen would go blank in the frame where the enlarged picture was supposed to be. I tried other websites with same results. Content appears to be "missing" (blank areas) where videos or pictures are posted. Also, background colors on websites I frequent, for instance colors that distinguish one poster's comment from another seem to be missing. I've tried a fresh install of FF 4, and that didn't fix the problem. Tried deactivating and activating each extension. Still no fix. All drivers etc, are up-to-date with latest versions. Can you tell me what app or extension is is responsible for these features and how to fix this problem? I really like FF 4 except for this.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Safe mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")

In Firefox 4 you can use one of these to start in Safe mode:

  • Help > Restart with Add-ons Disabled
  • Hold down the Shift key while double clicking the Firefox desktop shortcut (Windows)