Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Why do I not get sound from the internet?

  • 3 àwọn èsì
  • 1 ní ìṣòro yìí
  • 4 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ cor-el

more options

I do not get sound from the internet. I have tried to use both firefox and internet explorer and neither work. I read that I should check the volume mixer, but Firefox doesn't show up in the box, even if I am on a site that plays videos. Is there a setting that needs to be changed?

I do not get sound from the internet. I have tried to use both firefox and internet explorer and neither work. I read that I should check the volume mixer, but Firefox doesn't show up in the box, even if I am on a site that plays videos. Is there a setting that needs to be changed?

All Replies (3)

more options

You need to look for the plugin-container process as that is used in current Firefox versions to handle plugins.

Also make sure that you have selected the correct output device, you can also check that in the Mixer.


more options

I believe that I have the proper plugins installed. When I try to play firefox videos or anything from the internet, Mozilla firefox doesn't even appear in the volume mixer. If I go to youtube, the flashplayer plugin doesn't appear either. Is there a specific plugin I need to install to get my computer to recognize that firefox is even open? Thanks for your help.

more options

Make sure that you allow the plugin-container process in the firewall.