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Is there a recent firefox update that requires that I turn off my mvirus protection?

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  • Èsì tí ó kẹ́hìn lọ́wọ́ the-edmeister

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I have been receiving a Firefox update request stating that to install I must turn off my virus protection. Is this a real update request? Is there a way to get the update without turning off my virus protection?

I have been receiving a Firefox update request stating that to install I must turn off my virus protection. Is this a real update request? Is there a way to get the update without turning off my virus protection?

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You're not reading that update message completely or understanding exactly what would be disabled. Firefox only disables incompatible add-ons, not anti-virus programs.