This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox will not connect to internet after upgrade. The window pops up but shows "connecting " in tab. And then it sit there. Close it down and then try to reopen it and get message " Firefox already running, Exit program or shut down computer" ???

  • 2 àwọn èsì
  • 9 ní àwọn ìṣòro yìí
  • 7 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ wjbreu

more options

Firefox will not connect to internet after upgrade. The window pops up but shows "connecting " in tab. And then it sit there. Close it down and then try to reopen it and get message " Firefox already running, Exit program or shut down computer"  ?????????????????

Firefox will not connect to internet after upgrade. The window pops up but shows "connecting " in tab. And then it sit there. Close it down and then try to reopen it and get message " Firefox already running, Exit program or shut down computer" ?????????????????

Ọ̀nà àbáyọ tí a yàn

1st problem see http://kb.mozillazine.org/Firewalls

2nd problem, to close Firefox properly use File > Exit

not with the [x] in upper right corner which close window
see http://kb.mozillazine.org/Firefox_hangs#Hang_at_exit
if restarting use "Restartless Restart" extension as mentioned there.


Please mark "Solved" one answer that will best help others with a similar problem -- hope this was it.

Ka ìdáhùn ni ìṣètò kíkà 👍 1

All Replies (2)

more options

Ọ̀nà àbáyọ Tí a Yàn

1st problem see http://kb.mozillazine.org/Firewalls

2nd problem, to close Firefox properly use File > Exit

not with the [x] in upper right corner which close window
see http://kb.mozillazine.org/Firefox_hangs#Hang_at_exit
if restarting use "Restartless Restart" extension as mentioned there.


Please mark "Solved" one answer that will best help others with a similar problem -- hope this was it.

more options

Thanks for the information. 1st problem-added firefox to firewall-fix it. 2nd problem-will try to get into that habit.

Thanks, Again