This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

my website www.stockshooter.com won't load using firefox or safari on my mac nor my wife's but at the library loads fine?

  • 3 àwọn èsì
  • 1 ní ìṣòro yìí
  • 2 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ timg

timg
timg
more options

all 3 of my macs using leopard on 2 and snow leopard on 1 will not load my website but it loads and works fine at the library computer. Bizarre. All other websites on our macs seem to work just fine. Only this single one.

all 3 of my macs using leopard on 2 and snow leopard on 1 will not load my website but it loads and works fine at the library computer. Bizarre. All other websites on our macs seem to work just fine. Only this single one.

All Replies (3)

rbillings
rbillings
more options

Hi timg-

Here is a Support article detailing how to troubleshoot when Firefox does not load particular websites:

Websites show a spinning wheel and never finish loading

Hope that helps.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Reload web page(s) and bypass the cache.

  • Press and hold Shift and left-click the Reload button.
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Cmd + Shift + R" (MAC)

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"
timg
timg Ìbéèrè olóhun
more options

Have solved the problem now. The company hosting my website had somehow put a block on the ip address I was using via my router and had put it in a group of "known bad addresses". They have now removed address from this list so now works fine. Phew!