This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox 7.0.1 is not recognizing valid security certificate for several netbanking sites like www.iobnet.co.in, www.idbibank.com etc. showing sec_error_unknown_issuer error, but these sites are opening normally in Firefox 3.6.23, I'm worried

  • 1 èsì
  • 10 ní àwọn ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ cor-el

more options

The sites http://www.idbibank.com, http://www.iobnet.co.in are authentic and trusted NetBanking sites in India. Also these sites are opening normally with green 'site info button' and without any error message in Firefox 3.6.23.

However in my other computer recently installed with Firefox Portable 7.0.1 (software from http://portableapps.com) the above sites are not opening directly and I get the message "This Connection is Untrusted" with Technical details as "sec_error_unknown_issuer" error .

So I then installed an old installer for Firefox 4.0 but still getting the same problem.

Please help!

The sites http://www.idbibank.com, http://www.iobnet.co.in are authentic and trusted NetBanking sites in India. Also these sites are opening normally with green 'site info button' and without any error message in Firefox 3.6.23. However in my other computer recently installed with Firefox Portable 7.0.1 (software from http://portableapps.com) the above sites are not opening directly and I get the message "This Connection is Untrusted" with Technical details as "sec_error_unknown_issuer" error . So I then installed an old installer for Firefox 4.0 but still getting the same problem. Please help!

All Replies (1)

more options

That site doesn't send a required intermediate certificate to link to a build-in root certificate.

  • VeriSign Class 3 Extended Validation SSL SGC CA

You can find that missing certificate on this website as "Secondary EV SSL Intermediate CA Certificate" (second cert.) and save it in a text file VeriSignC3-EV.cer and import that file in the Firefox Certificate Manager.