We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

after crash get back my informations

  • 2 àwọn èsì
  • 1 ní ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ fsa1

more options

hi

i had a bad experience ;-(, my pc crashed and i can not get to run again.... so i changed the hard disk and made fresh installation. i also made a new firefox installation.

is there a possibility to get back the information from the other hard disk like bookmarks, passwords etc? i can not access the old firefox installation, so i can not create a backup or export a profile or book marks so i have no files.

but i can copy data from the old hard disk.

is there a way to manage this

thank you regards f.

hi i had a bad experience ;-(, my pc crashed and i can not get to run again.... so i changed the hard disk and made fresh installation. i also made a new firefox installation. is there a possibility to get back the information from the other hard disk like bookmarks, passwords etc? i can not access the old firefox installation, so i can not create a backup or export a profile or book marks so i have no files. but i can copy data from the old hard disk. is there a way to manage this thank you regards f.

Ọ̀nà àbáyọ tí a yàn

See this for help with that:
https://support.mozilla.com/en-US/kb/Recovering+important+data+from+an+old+profile

Your old Profile is located here in Win XP and W2K:
drive:\Documents and Settings\Windows login user name\Application Data\Mozilla\Firefox\Profiles\profile_name

Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (2)

more options

Ọ̀nà àbáyọ Tí a Yàn

See this for help with that:
https://support.mozilla.com/en-US/kb/Recovering+important+data+from+an+old+profile

Your old Profile is located here in Win XP and W2K:
drive:\Documents and Settings\Windows login user name\Application Data\Mozilla\Firefox\Profiles\profile_name

more options

thank you!

the only problem i had, i could not browse the files in explorer, but if i made a serach for the files (eg. bokkmarks*) i could find them!