This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox crashes

  • 1 èsì
  • 2 ní àwọn ìṣòro yìí
  • 16 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ knorretje

GregAHerrman
GregAHerrman
more options

After updating to Firefox 7.0.1, I am not able to open Firefox. It crashes immediately upon starting, bringing up the Crash Reporter. Clicking restart Firefox just brings up another Crash Report window. I've tried disabling all add-ons, extensions, etc. but this does not solve the issue either. When I downgrade to 6.0.2 Firefox works again.

After updating to Firefox 7.0.1, I am not able to open Firefox. It crashes immediately upon starting, bringing up the Crash Reporter. Clicking restart Firefox just brings up another Crash Report window. I've tried disabling all add-ons, extensions, etc. but this does not solve the issue either. When I downgrade to 6.0.2 Firefox works again.

All Replies (1)

knorretje
knorretje
more options

Your crashreport is
https://crash-stats.mozilla.com/report/index/bp-1112fcf8-0869-47fc-9d5d-332d42111018
Firefox 7.0.1 Crash Report [@ mozcomp.dll@0xab51 ]
NEW Startup crash in mozcomp.dll with Oracle Enterprise, F5 Networks, Passlogix V-GO, IBM Tivoli Access Manager SSO
See related Bug 680927 for more info
The likely problem is use of certain Oracle etc software, the developer Oracle being aware of the problem and working on a fix. Meanwhile there is a registry hack as a potential workaround, or the simpler workaround of downgrading temporarily to firefox 3.6.23.