This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Hi. Downloads has changed; I cannot open or download attachments. I don't get the window that asked "Open" or "Save" either.

  • 1 èsì
  • 8 ní àwọn ìṣòro yìí
  • 5 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ rbillings

carrieinholland
carrieinholland
more options

When I receive an attached document (Word or OpenOffice), I click on it. I get a Norton Antivirus window that says it's clear and I click on the yellow Download button. Then nothing happens. 1. I don't get the windows that asked Open? or Save?. 2. The documents are not in the Download folder. 3. I reset the downloads to my Documents folder - nothing appears there either. 4. I search my iMac with the file names, and no results show up.

When I receive an attached document (Word or OpenOffice), I click on it. I get a Norton Antivirus window that says it's clear and I click on the yellow Download button. Then nothing happens. 1. I don't get the windows that asked Open? or Save?. 2. The documents are not in the Download folder. 3. I reset the downloads to my Documents folder - nothing appears there either. 4. I search my iMac with the file names, and no results show up.

Ọ̀nà àbáyọ tí a yàn

Hi carrieinholland-

I would recommend reading this Support article on troubleshooting Opening/Download issues:

Manage file types and download actions in Firefox

Hope that helps.

Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (1)

rbillings
rbillings
more options

Ọ̀nà àbáyọ Tí a Yàn

Hi carrieinholland-

I would recommend reading this Support article on troubleshooting Opening/Download issues:

Manage file types and download actions in Firefox

Hope that helps.