This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Every time I start firefox no matter what version, the program either asks to reinstall every addon installed, or tells me they're incompatible.

  • 2 àwọn èsì
  • 18 ní àwọn ìṣòro yìí
  • 4 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ cor-el

more options

The question says it all. EVERY single time I open Firefox, Firefox tells me that all my addons are either incompatible with this version or it asks me to reinstall them or both. It has happened to every version of Firefox I've tried. I will install Firefox, then install the addons with no problems. Then on the next reboot of my computer, open firefox, I get messages either asking me to reinstall the addons or that they are now incompatible.

The question says it all. EVERY single time I open Firefox, Firefox tells me that all my addons are either incompatible with this version or it asks me to reinstall them or both. It has happened to every version of Firefox I've tried. I will install Firefox, then install the addons with no problems. Then on the next reboot of my computer, open firefox, I get messages either asking me to reinstall the addons or that they are now incompatible.

Ọ̀nà àbáyọ tí a yàn

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

Ka ìdáhùn ni ìṣètò kíkà 👍 1

All Replies (2)

more options

Switching back and forth between different versions of Firefox triggers the compatibility check for Add-ons. If you want to use different versions of Firefox, you should have a separate Profile for each version and include the Profile name in the shortcut for each version.

http://forums.mozillazine.org/viewtopic.php?f=23&t=2249039

more options

Ọ̀nà àbáyọ Tí a Yàn

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See: