This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

When I enter my valid email address, I get an error message that it is an invalid email address

  • 1 èsì
  • 3 ní àwọn ìṣòro yìí
  • 17 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Ibai

kilbaha
kilbaha
more options

I am attempting to set up a firefox sync account but cannot get past this first stage. The set up will not accept my email address

I am attempting to set up a firefox sync account but cannot get past this first stage. The set up will not accept my email address

All Replies (1)

Ibai
Ibai
  • Administrator
more options

Hi!

Have you tried to finish typing the email address and wait for a couple of seconds? The validation takes a little time and it's not really clear. Ignore the message until you have introduced your email completely.

If you are reusing the email that could be also a problem. Make sure the email address you are using is new and it hasn't been used for Firefox Sync before.