We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

need to sync prior settings

  • 1 èsì
  • 1 ní ìṣòro yìí
  • 11 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ Michael Verdi

more options

My work computer got a nasty virus. They pulled the data from it to transfer to a new one and now I am trying to figure out how to get back my settings. I have a sync key, but it is 26 characters long and when I go to "Add a Device' in the Sync Options I don't see where I am supposed to enter that key.

Thanks.

My work computer got a nasty virus. They pulled the data from it to transfer to a new one and now I am trying to figure out how to get back my settings. I have a sync key, but it is 26 characters long and when I go to "Add a Device' in the Sync Options I don't see where I am supposed to enter that key. Thanks.

All Replies (1)

more options

Click "I don't have the device with me" at the bottom of the window. Details here - How do I set up Firefox Sync? - connect another computer