This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

my computer will not update to 10.0.2.exe

  • 1 èsì
  • 8 ní àwọn ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ John99

more options

my computer will not update to 10.0.2.exe. I down load the update and when i reboot firefox tells me i'm not on the latest version of firefox???

my computer will not update to 10.0.2.exe. I down load the update and when i reboot firefox tells me i'm not on the latest version of firefox???

All Replies (1)

more options

You are using the latest version of an old but still supported version. You should take any option to upgrade from 3.6.27 to 10.0.2.

If necessary download a new installer from

Do NOT use any option from Windows or Firefox to delete personal information, because it will destroy bookmarks, passwords and other settings.

Ti ṣàtúnṣe nípa John99