Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

WALMART SPOOF The following message has been sent to my cell phone twice.

  • 1 èsì
  • 1 ní ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ user633449

more options

The first time was in January 2012 (approx.). The next time was on the date and time shown below. The first time it was sent I diligently replied to the web site show and waited for further instructions. Nothing happened, blank screen. So I refreshed the screen. Nothing, blank screen. I didn’t realize at the time that the desired effect had been achieved by the web site. A background program of some type had changed the way FIREFOX displays most web pages making them unusable to a large degree. It took me some weeks (about 6) to figure out how to regain my full browser functionality. But at that point I still had not put 2 and 2 together. When I got the text message again the other day (03/10/2012) I didn’t remember until after falling for the same trick again that it had happened before. As soon as I started surfing again I saw the damage done and then remembered that the same set of circumstance had happened before.

Windows 7

FIREFOX 10.0.2

NOSCRIPT 2.3.4 AntiVir Product version 10.2.0.707 1/25/2012 Search engine 8.02.10.20 3/8/2012 Virus definition file 7.11.25.36 3/12/2012 Control Center 10.00.12.31 7/2/2011 Config Center 10.00.13.20 7/2/2011 Luke Filewalker 10.03.00.07 7/2/2011 AntiVir Guard 10.00.01.59 7/2/2011 Filter 10.00.26.09 7/2/2011 AntiVir WebGuard 10.01.09.00 7/2/2011 Scheduler 10.00.00.21 4/28/2011 Updater 10.00.00.39 6/22/2011 SPYBOT-SEARCH&DESTROY Ver. 1.6.0.30 system settings protector 1.6.4.26

TEXT MESSAGE: TIME: 03/10/2012 21:48 FROM: 12019120761 You’ve been chosen to Win a $1,000 Walmart Gift Card! But only the 1st 1,000 users that enter code 7777 at http://walmartgift.mobi will Receive it!

PLEASE HELP AND ALERT! I do not remember exactly how far I had to go to repair FIREFOX the first time. I seem to recall starting with disabling add-ons. Then I just kept going one step further and testing until completely removing the browser and reinstalling it. I saved most user settings and favorites to reload afterwards but had to re install extensions and add-ons.

My routers NAT is always on. I always use NO-SCRIPT to screen web sites. SPYBOT and AVIRA were and are always active and updated weekly. I am fairly well versed in network security so am usually alert to frontal attacks, this one sneaked by to the back door. It seems to remove or change the way html processes the gui removing the formatting and affects some of the button action commands.

The first time was in January 2012 (approx.). The next time was on the date and time shown below. The first time it was sent I diligently replied to the web site show and waited for further instructions. Nothing happened, blank screen. So I refreshed the screen. Nothing, blank screen. I didn’t realize at the time that the desired effect had been achieved by the web site. A background program of some type had changed the way FIREFOX displays most web pages making them unusable to a large degree. It took me some weeks (about 6) to figure out how to regain my full browser functionality. But at that point I still had not put 2 and 2 together. When I got the text message again the other day (03/10/2012) I didn’t remember until after falling for the same trick again that it had happened before. As soon as I started surfing again I saw the damage done and then remembered that the same set of circumstance had happened before. Windows 7 FIREFOX 10.0.2 NOSCRIPT 2.3.4 AntiVir Product version 10.2.0.707 1/25/2012 Search engine 8.02.10.20 3/8/2012 Virus definition file 7.11.25.36 3/12/2012 Control Center 10.00.12.31 7/2/2011 Config Center 10.00.13.20 7/2/2011 Luke Filewalker 10.03.00.07 7/2/2011 AntiVir Guard 10.00.01.59 7/2/2011 Filter 10.00.26.09 7/2/2011 AntiVir WebGuard 10.01.09.00 7/2/2011 Scheduler 10.00.00.21 4/28/2011 Updater 10.00.00.39 6/22/2011 SPYBOT-SEARCH&DESTROY Ver. 1.6.0.30 system settings protector 1.6.4.26 TEXT MESSAGE: TIME: 03/10/2012 21:48 FROM: 12019120761 You’ve been chosen to Win a $1,000 Walmart Gift Card! But only the 1st 1,000 users that enter code 7777 at http://walmartgift.mobi will Receive it! PLEASE HELP AND ALERT! I do not remember exactly how far I had to go to repair FIREFOX the first time. I seem to recall starting with disabling add-ons. Then I just kept going one step further and testing until completely removing the browser and reinstalling it. I saved most user settings and favorites to reload afterwards but had to re install extensions and add-ons. My routers NAT is always on. I always use NO-SCRIPT to screen web sites. SPYBOT and AVIRA were and are always active and updated weekly. I am fairly well versed in network security so am usually alert to frontal attacks, this one sneaked by to the back door. It seems to remove or change the way html processes the gui removing the formatting and affects some of the button action commands.

All Replies (1)

more options

It sounds like your computer may be infected with some sort of a virus / Malware.

I suggest the following resources:

Is my Firefox problem a Result of Malware is a Mozilla Support article with some good tips on avoiding and fighting malware.

To double check your system is clean, do the following (Not official Mozilla advice, just good practice from personal experience)

Download and Install MalwareBytes Anti-Malware, run a full Scan. http://www.malwarebytes.org/

Download and Run TDSSKiller http://support.kaspersky.com/faq/?qid=208283363

Download and Install Microsoft Security Essentials http://windows.microsoft.com/en-US/windows/products/security-essentials (not an official endorsement, but I personally recommend MSE as an awesome permanent anti-virus)

Double check for all Windows Updates.

If you are still having problems with Malware after that, I would recommend either http://www.bleepingcomputer.com/virus-removal/, or having your computer cleaned by a professional.

After removing the virus, read Websites look wrong and see if that helps you.