We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

I am unable to download pdfs from the web into my downloads folder

  • 3 àwọn èsì
  • 7 ní àwọn ìṣòro yìí
  • 3 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ trish.painter

more options

Since i did the new update on firefox (8-14?) I am unable to download pdfs from a website into my downloads folder. When I choose to view a pdf in a window, I get a blank window with the urlxxxx. pdf in the top...but a blank window. This is a change in the functioning of my browser since the update... i have changed nothing on preferences or anything I am able to download pdf's into my downloads folder from safari, but really don't want to change all my bookmarks etc from firefox to start using safari. Am on a Mac OS 10.7.4 thanks

Since i did the new update on firefox (8-14?) I am unable to download pdfs from a website into my downloads folder. When I choose to view a pdf in a window, I get a blank window with the urlxxxx. pdf in the top...but a blank window. This is a change in the functioning of my browser since the update... i have changed nothing on preferences or anything I am able to download pdf's into my downloads folder from safari, but really don't want to change all my bookmarks etc from firefox to start using safari. Am on a Mac OS 10.7.4 thanks

Ọ̀nà àbáyọ tí a yàn

Hi trish.painter,

Try this article: https://support.mozilla.org/en-US/kb/pdf-files-are-blank-and-cant-be-downloaded-mac

There might have been an acrobat update that borked some settings. Let me know if that helps. Thanks!

Ka ìdáhùn ni ìṣètò kíkà 👍 0

All Replies (3)

more options

Ọ̀nà àbáyọ Tí a Yàn

Hi trish.painter,

Try this article: https://support.mozilla.org/en-US/kb/pdf-files-are-blank-and-cant-be-downloaded-mac

There might have been an acrobat update that borked some settings. Let me know if that helps. Thanks!

more options

Hi Matt_G

nope...didn't help. When I typed in pdf into the search bar, nothing came into the content window. thanks for any further assistance you can provide...really hate to have to use safari instead of firefox trish.painter

more options

Hi Matt_G OK.. the instructions said to enter "pdf" but in the list it should be to type in "portable document format"...I changed the action to acrobat reader and it works now..

thanks for your support! trish.painter