This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox crashes when closing.

  • 2 àwọn èsì
  • 6 ní àwọn ìṣòro yìí
  • 6 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ galvonico

more options

From latest crash report

  • Crash Reason: EXCEPTION_ACCESS_VIOLATION_EXEC

Started after latest two updates (15.0.1).

From latest crash report * Crash Reason: EXCEPTION_ACCESS_VIOLATION_EXEC Started after latest two updates (15.0.1).

Ọ̀nà àbáyọ tí a yàn

That is a problem with the Flash plugin.

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
  • downgrade to Flash 11.2 or 10.3
Ka ìdáhùn ni ìṣètò kíkà 👍 1

All Replies (2)

more options

Ọ̀nà àbáyọ Tí a Yàn

That is a problem with the Flash plugin.

You can check for problems caused by recent Flash updates and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer
  • disable protected mode in Flash 11.3 and later
  • disable hardware acceleration in the Flash plugin
  • downgrade to Flash 11.2 or 10.3
more options

I am sorry for the late answering.

Thanks for helping me, cor-el. I have downgraded Flash and it seems everything is ok now. : ))