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unable to open attachments in my aol email account, i get a run time error. I am able to open them in ie. Also unable to open up a downloaded doc in word.

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  • Èsì tí ó kẹ́hìn lọ́wọ́ finitarry

digger618
digger618
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Since updating to firefox 15. whatever and now 16.0.1, i have been unable to open up any email attachments in my aol email account. I am able to view them via internet explorer. Initially the attachment will open (i can see it) but then a message of "run time error" comes up and when I close that window, the document goes blank. Also, today I clicked on a link via an aol news story and the same thing happened. It went to my firefox downloads, I was able to see part of the document and then that window with "run time error" message in it popped up. Help!!!!

Since updating to firefox 15. whatever and now 16.0.1, i have been unable to open up any email attachments in my aol email account. I am able to view them via internet explorer. Initially the attachment will open (i can see it) but then a message of "run time error" comes up and when I close that window, the document goes blank. Also, today I clicked on a link via an aol news story and the same thing happened. It went to my firefox downloads, I was able to see part of the document and then that window with "run time error" message in it popped up. Help!!!!

All Replies (1)

finitarry
finitarry
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This is a tip I got from ehow.com:

"While less common in Firefox, runtime errors can still occur on that browser. To prevent it from happening again, merely uninstall and reinstall Firefox on your computer."