Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

FF17.0.1, Java 7 U9 outdated message. Removed/re-installed.Picked up 10 & tool kit. OS Win7SP1 64 bit. FF keeps crashing. Plugin Disabled OK

  • 1 èsì
  • 15 ní àwọn ìṣòro yìí
  • 8 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ SpeedyBug

SpeedyBug
SpeedyBug
more options

FF 17 initial crash prior to update with Shockwave Flash 11.5.502.135 which RESOLVED. 

 Then Java 7 U9  began crashing.  Bios updated, All Software/Hardware updated as well. Installed U10 from Oracle and still crashing. Got rid of U10 and went back to U9.
 At least it's not crashing every 3-5 minutes as U9 did before.   Do not want to stay in safe mode forever.  HELP....I'm missing something?   Where I'm at now with Add-ons Manager stating U9 outdated....plus many other Plugins are listed as "unknown":

Java(TM) Platform SE 7 U9 Next Generation Java Plug-in 10.9.2 for Mozilla browsers Outdated Version Update Plugin Icon Java Deployment Toolkit 7.0.90.5 NPRuntime Script Plug-in Library for Java(TM) Deploy Outdated Version Update

Since this began happening, the following plugins became unknown and suggested "research". Microsoft Office 2010 The plug-in allows you to open and edit files using Microsoft Office applications Unknown plugin Research Plugin Icon Windows Live™ Photo Gallery NPWLPG Unknown plugin Research Plugin Icon Simple Pass Website Logon Plugin Unknown plugin Research Plugin Icon Intel® Identity Protection Technology Intel web components updater - Installs and updates the Intel web components Unknown plugin Research Plugin Icon Google Update Google Update Unknown plugin

FF 17 initial crash prior to update with Shockwave Flash 11.5.502.135 which RESOLVED. Then Java 7 U9 began crashing. Bios updated, All Software/Hardware updated as well. Installed U10 from Oracle and still crashing. Got rid of U10 and went back to U9. At least it's not crashing every 3-5 minutes as U9 did before. Do not want to stay in safe mode forever. HELP....I'm missing something? Where I'm at now with Add-ons Manager stating U9 outdated....plus many other Plugins are listed as "unknown": Java(TM) Platform SE 7 U9 Next Generation Java Plug-in 10.9.2 for Mozilla browsers Outdated Version Update Plugin Icon Java Deployment Toolkit 7.0.90.5 NPRuntime Script Plug-in Library for Java(TM) Deploy Outdated Version Update Since this began happening, the following plugins became unknown and suggested "research". Microsoft Office 2010 The plug-in allows you to open and edit files using Microsoft Office applications Unknown plugin Research Plugin Icon Windows Live™ Photo Gallery NPWLPG Unknown plugin Research Plugin Icon Simple Pass Website Logon Plugin Unknown plugin Research Plugin Icon Intel® Identity Protection Technology Intel web components updater - Installs and updates the Intel web components Unknown plugin Research Plugin Icon Google Update Google Update Unknown plugin

Ti ṣàtúnṣe nípa SpeedyBug

All Replies (1)

SpeedyBug
SpeedyBug Ìbéèrè olóhun
more options

Resolved.....Java is green on Add-ons Manager. I pulled up the Java Control Panel and clicked on UP-Date. Damn if it didn't do it beautiful and now tool kit is gone and this is what the plugin profile shows with only ONE ENTRY NOW:

Java(TM) Platform SE 7 U10 Next Generation Java Plug-in 10.10.2 for Mozilla browsers 1.7.0.10 Up to Date.

What I learned --- Do not use update from Oracle, regardless if U9 completely removed. Let the "Java Control Panel" on your computer do the work.

Can't wait to see if my "crash days" are over!


I'm not out of the woods yet. Profile page still shows GREY---Plugins UNKNOWN and RESEARCH for the following:

MS Office, Windows Live Photo Gallery, Simple Pass, Intel ID Protection Tech., and Google Update

Does anyone know why the above plugins are listed as "unknown" on the Add-ons Manager?

Ti ṣàtúnṣe nípa SpeedyBug