This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

I am having trouble watching Netflix and I was told to ask Firefox to help

  • 2 àwọn èsì
  • 4 ní àwọn ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ cor-el

mjcullen
mjcullen
more options

I installed Microsoft Silverlight to watch a show on Netflix, but it is not working. Someone at Netflix told me to contact Microsoft to help, and then someone at Microsoft told me to contact Firefox.

I installed Microsoft Silverlight to watch a show on Netflix, but it is not working. Someone at Netflix told me to contact Microsoft to help, and then someone at Microsoft told me to contact Firefox.

All Replies (2)

philipp
philipp
  • Moderator
more options

hello, you appear to be using a very outdated version of firefox - please try to Update Firefox to the latest release first & see if this is already addressing the issue. if not please try to describe in more detail what exactly isn't working or happening when you try to watch something on netflix. thanks...

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

See also https://support.mozilla.org/kb/use-silverlight-plugin-play-audio-and-video