Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

On imac firefox menu will not open. No help menu. Can not access preferances from menu.

  • 2 àwọn èsì
  • 1 ní ìṣòro yìí
  • 1 view
  • Èsì tí ó kẹ́hìn lọ́wọ́ cor-el

more options

Can not access pref from 'Firefox' menu. 'Firefox' menu will not open. No 'help' menu to access. Running Mac OS 10.6.8; Firefox current update. Firefox has crashed twice. did a full re-install of Firefox with no change.

Can not access pref from 'Firefox' menu. 'Firefox' menu will not open. No 'help' menu to access. Running Mac OS 10.6.8; Firefox current update. Firefox has crashed twice. did a full re-install of Firefox with no change.

All Replies (2)

more options

Maybe something has corrupted the interface. Try this:

more options

You can check for problems with preferences and try to rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default values.


Try to create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.