This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Firefox keeps crashing when visiting website with flash content! please help

  • 2 àwọn èsì
  • 3 ní àwọn ìṣòro yìí
  • 9 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ shini

shini
shini
more options

hi guys hope you can help me. my problem is that since february i have the problem that firefox keeps not responding anymore whenever i visit a website with flash content, i think. All the other browsers work just fine. i get this error message

Problem signature: 

 Problem Event Name:	AppHangB1
 Application Name:	firefox.exe
 Application Version:	20.0.0.4833
 Application Timestamp:	5152542c
 Hang Signature:	185c
 Hang Type:	0
 OS Version:	6.1.7601.2.1.0.256.1
 Locale ID:	1033
 Additional Hang Signature 1:	185c272b5ebcc03aea216b34e27a31df
 Additional Hang Signature 2:	62d3
 Additional Hang Signature 3:	62d3608801e4453fcd7a96c6d2cc71a8
 Additional Hang Signature 4:	185c
 Additional Hang Signature 5:	185c272b5ebcc03aea216b34e27a31df
 Additional Hang Signature 6:	62d3
 Additional Hang Signature 7:	62d3608801e4453fcd7a96c6d2cc71a8

tried complete deinstallation (removing all firefox related folders) re-installed flash player too but keeps on crashing

the only solution that works is resetting firefox through Troubleshooting Information after that I just have to update the adobe flash player and everything works again BUT thats only temporary because whenever i close the firefox browser and start it up again the same thing happens! so i have to go through all of that again. its so annoying.

hope you guys can help me.

i'm using chrome right now but i really want firefox to work too

hi guys hope you can help me. my problem is that since february i have the problem that firefox keeps not responding anymore whenever i visit a website with flash content, i think. All the other browsers work just fine. i get this error message Problem signature: Problem Event Name: AppHangB1 Application Name: firefox.exe Application Version: 20.0.0.4833 Application Timestamp: 5152542c Hang Signature: 185c Hang Type: 0 OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Hang Signature 1: 185c272b5ebcc03aea216b34e27a31df Additional Hang Signature 2: 62d3 Additional Hang Signature 3: 62d3608801e4453fcd7a96c6d2cc71a8 Additional Hang Signature 4: 185c Additional Hang Signature 5: 185c272b5ebcc03aea216b34e27a31df Additional Hang Signature 6: 62d3 Additional Hang Signature 7: 62d3608801e4453fcd7a96c6d2cc71a8 tried complete deinstallation (removing all firefox related folders) re-installed flash player too but keeps on crashing the only solution that works is resetting firefox through Troubleshooting Information after that I just have to update the adobe flash player and everything works again BUT thats only temporary because whenever i close the firefox browser and start it up again the same thing happens! so i have to go through all of that again. its so annoying. hope you guys can help me. i'm using chrome right now but i really want firefox to work too

All Replies (2)

Nishu_9308
Nishu_9308
more options

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your cooperation!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

shini
shini Ìbéèrè olóhun
more options

i did but "No crash reports have been submitted."

firefox just stops responding when i visit website with flash content some times a message pops up like do you want to stop this script or so then i have click continue or stop