On the Wall Street Journal website, I am not able to print out of the print format. Never had a problem before with this.
I click on the print icon under an article in the Wall Street Journal. A new window opens with the article in print format. When I print, I get blank paginated pages equaling the length of the article. On the top left hand corner of the page will appear the title of the article; on the top right hand corner will appear the web address of the article; on the bottom left hand corner will appear the pagination; and on the bottom right hand corner will be the date and time of the printing. This is just how any article would print; the only difference being that I'm not getting the content of the article printed. This has only started a couple of days ago. I do not have this issue with any other publication, yet this problem doesn't exist with other browsers.
Ọ̀nà àbáyọ tí a yàn
In case you have changed the default Page Setup scaling, make sure the Shrink to Print checkbox is enabled before launching the printable page.
Ka ìdáhùn ni ìṣètò kíkà 👍 2All Replies (5)
I don't have a WSJ account to test... Here is some general advice:
When you have a problem with one particular site, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.
(1) Bypass Firefox's Cache
Use Ctrl+Shift+r to reload the page fresh from the server.
Alternately, you also can clear Firefox's cache completely using:
orange Firefox button (or Tools menu) > Options > Advanced
On the Network mini-tab > Cached Web Content : "Clear Now"
If you have a large hard drive, this might take a few minutes.
(2) Remove the site's cookies (save any pending work first). While viewing a page on the site:
- right-click and choose View Page Info > Security > "View Cookies"
- Alt+t (open the classic Tools menu) > Page Info > Security > "View Cookies"
This will open a window listing the site's cookies, which you can remove individually.
Then try reloading the page and logging back in. Does that help?
Ọ̀nà àbáyọ Tí a Yàn
In case you have changed the default Page Setup scaling, make sure the Shrink to Print checkbox is enabled before launching the printable page.
I have tried all the suggestions and still get blank pages (save the header & footer information) when printing. Any other suggestions?
Hi fercat, are you have the problem generally or only on the WSJ website?
Is the page blank in Print Preview or only in the actual output?
Hi jscher2000- I only have the problem with WSJ site and the Print Preview is not blank (though it is blank if Shrink to Print isn't selected). Thanks for your help!