This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

Youtube breaks my internet connection

  • 1 èsì
  • 10 ní àwọn ìṣòro yìí
  • 5 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ kobe

more options

when i open 9 to 10 youtube videos simultaneously, my uploading speed gets higher and downloading speed becomes slower. My internet connection shows "connected" but no data transfer. i close all youtube videos and search again ,no data transferred, only loading. if i disconnect and connect again internet connection and restart browser ,i able to browse again. It only occurs if I am using Firefox.

when i open 9 to 10 youtube videos simultaneously, my uploading speed gets higher and downloading speed becomes slower. My internet connection shows "connected" but no data transfer. i close all youtube videos and search again ,no data transferred, only loading. if i disconnect and connect again internet connection and restart browser ,i able to browse again. It only occurs if I am using Firefox.

All Replies (1)

more options

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.