This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

APP CRASH in WP7, unable to reinstall and run

  • 1 èsì
  • 4 ní àwọn ìṣòro yìí
  • 8 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ John99

more options

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	22.0.0.4917
 Application Timestamp:	51c06b1b
 Fault Module Name:	ntdll.dll
 Fault Module Version:	6.1.7601.17725
 Fault Module Timestamp:	4ec49b8f
 Exception Code:	c0000005
 Exception Offset:	0002deeb
 OS Version:	6.1.7601.2.1.0.768.3
 Locale ID:	2057
 Additional Information 1:	5728
 Additional Information 2:	57289a016dc500932556d32a0a01b3d6
 Additional Information 3:	2a1b
 Additional Information 4:	2a1b21f27f1805bfd2bc5ca0e1d0aa0f
Problem signature: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 22.0.0.4917 Application Timestamp: 51c06b1b Fault Module Name: ntdll.dll Fault Module Version: 6.1.7601.17725 Fault Module Timestamp: 4ec49b8f Exception Code: c0000005 Exception Offset: 0002deeb OS Version: 6.1.7601.2.1.0.768.3 Locale ID: 2057 Additional Information 1: 5728 Additional Information 2: 57289a016dc500932556d32a0a01b3d6 Additional Information 3: 2a1b Additional Information 4: 2a1b21f27f1805bfd2bc5ca0e1d0aa0f

All Replies (1)

more options

Are you able to provide Firefox's own Crash ID for these events ?

Submitted crashes will start with bp-