This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

pdf save file open file

  • 5 àwọn èsì
  • 10 ní àwọn ìṣòro yìí
  • 5 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ TheMattMan

more options

Since firefox just recently updated, .pdf files when clicked, either on email or the web would pop open a box that says save file or open file. Firefox updated and it no longer ask this anymore, it just immediately tries to download it. I don't use any .pdf add on through Firefox, I tried one today but it still doesn't help. Is there a way to turn this basic function back on without a add-on. It has never needed one before.

Thanks.

Since firefox just recently updated, .pdf files when clicked, either on email or the web would pop open a box that says save file or open file. Firefox updated and it no longer ask this anymore, it just immediately tries to download it. I don't use any .pdf add on through Firefox, I tried one today but it still doesn't help. Is there a way to turn this basic function back on without a add-on. It has never needed one before. Thanks.

Ọ̀nà àbáyọ tí a yàn

Hi Matt, sometimes the application preferences end up with multiple entries, some under "Adobe Acrobat..." and one under "Portable Document Format (PDF)".

If you've fiddled with all of those without success, the settings file that stores these associations might have become corrupted. You can rename or delete it and have Firefox regenerate it. Here's how:

Open your current Firefox settings (AKA Firefox profile) folder using

Help > Troubleshooting Information > "Show Folder" button

Leaving that window open, make any Firefox window active and Exit the program (e.g., File menu > Exit or Firefox menu > Exit)

Pause while Firefox finishes its cleanup, then rename mimeTypes.rdf to something like mimeTypes.old

Restart Firefox. Your PDF preference likely will be reset to the internal PDF viewer, but you can switch it to "Always Ask".

Any improvement?

Ka ìdáhùn ni ìṣètò kíkà 👍 4

All Replies (5)

more options
more options

I did try that, and I tried changing it to every option they offered for .pdf's and they all operate/act the same when clicked.

Matt

more options

Ọ̀nà àbáyọ Tí a Yàn

Hi Matt, sometimes the application preferences end up with multiple entries, some under "Adobe Acrobat..." and one under "Portable Document Format (PDF)".

If you've fiddled with all of those without success, the settings file that stores these associations might have become corrupted. You can rename or delete it and have Firefox regenerate it. Here's how:

Open your current Firefox settings (AKA Firefox profile) folder using

Help > Troubleshooting Information > "Show Folder" button

Leaving that window open, make any Firefox window active and Exit the program (e.g., File menu > Exit or Firefox menu > Exit)

Pause while Firefox finishes its cleanup, then rename mimeTypes.rdf to something like mimeTypes.old

Restart Firefox. Your PDF preference likely will be reset to the internal PDF viewer, but you can switch it to "Always Ask".

Any improvement?

Ti ṣàtúnṣe nípa jscher2000 - Support Volunteer

more options

Try to check the value of the plugin.disable_full_page_plugin_for_types pref on the about:config page and remove the application/pdf part if present or reset the pref to the default via the right-click context menu.

more options

I was making all the changes to the Adobe Acrobat files and didn't see the one lower down called portable document format, once I changed it to ask first it now operates how it should. Thanks for the help everyone.

Matt