If this is an installed plugin or add-on on Firefox, it can be disabled.

Disabling a Plugin

1. Go to the Firefox add-ons manager
2. Select the Plugins section
3. Locate the desired plugin
4. Select Never Activate from the drop-down list next to the plugin

Disabling An Add-on

1. Go to the Firefox add-ons manager
2. Select the Extensions section
3. Locate the desired add-on
4. Click the disable button

A Firefox restart may be required

Did you confirm that this issue is caused by Trusteer, i.e. does it help if you disable Trusteer?

Make sure that you have the latest updates of your Trusteer software.

You can try to contact Trusteer for support.

• http://www.trusteer.com/support/rapport-installation-links
• http://www.trusteer.com/support/report-problem
• http://www.trusteer.com/support/submit-ticket

Try to update or uninstall and reinstall Trusteer Rapport and if that doesn't help then disable/stop the program for now.

• Start Menu > Programs > Trusteer Rapport > Stop Rapport

Hi Cheerful,

You may indeed contact support with the links cor-el provided. (Thanks cor-el!)

Our Trusteer Support team is available 24/7 via email or chat and would be happy to assist.

Thanks, Ayala Trusteer Technical Support

Hi,

I think what I have is called the Enterprise edition. It's required by my company in order to work from home. I don't see any way to change its setting. I have to uninstall it since it's painful to use Firefox. My company's remote session only works with IE any way.

How should I troubleshoot this? What information should I provide?

Thanks

I just re-installed it. The freeze came immediately. There is no clear way to disable it, even though I don't use it.

Hi Cheerful,

Our support team is available 24/7 via email or live chat and would be very happy to assist you. Please contact us at any time by clicking this link: www.trusteer.com/support/submit-ticket

Thanks, Ayala

Trusteer Technical Support