We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Èròjà atẹ̀lélànà yii ni a ti fi pamọ́ fọ́jọ́ pípẹ́. Jọ̀wọ́ béèrè ìbéèrè titun bí o bá nílò ìrànwọ́.

My scroll side bar doesnt work in FaceBook, except in SafeMode.

  • 4 àwọn èsì
  • 2 ní àwọn ìṣòro yìí
  • 2 views
  • Èsì tí ó kẹ́hìn lọ́wọ́ cor-el

more options

I've tried zooming and setting the minimum font to none. The font change works with some pages, not all.

Do I have any other options than resetting to default and adding the extensions one by one? 

If I have to reset, how can I save a list of my extensions when I add them back?

I've tried zooming and setting the minimum font to none. The font change works with some pages, not all. Do I have any other options than resetting to default and adding the extensions one by one? If I have to reset, how can I save a list of my extensions when I add them back?

All Replies (4)

more options

You can try disabling the extensions. That does not un install them and may be sufficient to solve the problem. Start by disabling them all. If it then works ok re-enable 1/2 of them. You now know which 1/2 is the problem split that in 1/2 again until you find the problem.

If the problem does not go away when all of the extensions are disabled the problem may be something else.

Post back with how you get on.

more options

In Firefox Safe mode these changes are effective:

  • all extensions are disabled (about:addons)
  • default theme is used (no persona)
  • userChrome.css and userContent.css are ignored (chrome folder)
  • default toolbar layout is used (file: localstore-safe.rdf)
  • Javascript JIT compilers are disabled (prefs: javascript.options.*jit)
  • hardware acceleration is disabled (Options > Advanced > General)
  • plugins are not affected
  • preferences are not affected
more options

No problem today...the scroll bar is back, even after I changed the minimum font size setting from "none" back to the size I prefer. I hope the problem has been solved, but I'll keep this problem line open until I'm sure it is solved.

2:35am ...and now the scroll bar is gone, changing the minimum font to none has no effect.

Ti ṣàtúnṣe nípa mora

more options

Does it help if you make the Firefox window wider?

Are you zooming pages?

  • View > Zoom > Reset (Ctrl+0 (zero); Command+0 on Mac)

You can check for problems caused by a corrupted localstore.rdf file.

Do you have extensions that place content (information) on one of the visible toolbars?

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Ti ṣàtúnṣe nípa cor-el