为提升您的使用体验，本站正在维护，部分功能暂时无法使用。如果本站文章无法解决您的问题，您想要向社区提问的话，请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问，我们的支持社区将会很快回复您的疑问。

Avatar for Username

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信，及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

话题已存档。 如果需要帮助请提出新问题。

flash won't update

  • 2 个回答
  • 4 人有此问题
  • 23 次查看
  • 最后回复者为 cor-el

Disie
Disie
more options

I installed Flash 3 times after checking plug ins on FF 30 Updated 10th May. plug Ins still say it's outdated. I have restarted both the browser and PC. Now FF is crashing and video's not playing properly.

I installed Flash 3 times after checking plug ins on FF 30 Updated 10th May. plug Ins still say it's outdated. I have restarted both the browser and PC. Now FF is crashing and video's not playing properly.

所有回复 (2)

Gingerbread Man
Gingerbread Man
more options

First, remove the "Movable Firefox Button 1.4" add-on. It doesn't do anything as of Firefox 29 (not even alongside Classic Theme Restorer).

You have two versions of Shockwave Player ("Shockwave for Director") installed. You should perform a clean install. Note that you shouldn't install Shockwave Player unless you know for a fact that you need it.

  1. From the following page, save the uninstaller, the full installer for Netscape, and the full installer for Internet Explorer if you also need it in that browser.
  2. Exit all applications.
  3. Run the uninstaller.
  4. Restart your computer.
  5. Run the installer for Netscape.
  6. Run the installer for Internet Explorer if you downloaded it.

Perform a clean installation of Flash Player as follows.

  1. From the following page, save the uninstaller somewhere handy, like the desktop.
  2. From the following page, save the installer for other browsers. If you also use Flash Player in Internet Explorer, also save the ActiveX version.
  3. Exit all applications.
  4. Run the uninstaller.
  5. In Windows Explorer, try to open the following folders. If they still exist, delete them manually. 
    • C:\Windows\system32\Macromed\Flash\
    • C:\Windows\SysWOW64\Macromed\Flash\
    • %AppData%\Adobe\Flash Player\
    • %AppData%\Macromedia\Flash Player\
  6. Restart your computer.
  7. Run the installer for other browsers.
  8. Run the ActiveX installer if you downloaded it.
cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

There are other things that need your attention.

Your System Details list shows that you have a user.js file in the profile folder to initialize prefs each time Firefox starts.

The user.js file is only present if you or other software has created this file and normally it wouldn't be there. You can check its content with a plain text editor (right-click: Open with) if you didn't create this file yourself.

The user.js file is read each time Firefox is started and initializes preferences to the value specified in this file, so preferences set via user.js can only be changed temporarily for the current session.

Delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release.

You can use this button to go to the currently used Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)