为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

How to remove HQ-Video-Professional virus?

  • 3 个回答
  • 1 人有此问题
  • 1 次查看
  • 最后回复者为 Michael Verdi

more options

I have no idea how the hell this virus has gotten into my FF, but the fact is I cannot get rid of it. Here are the steps I've tried:

1. Uninstall FF completely. 2. Removed Mozilla and Firefox directories throughout the system. 3. Removed all Mozilla and Firefox registry keys. 4. Reinstall fresh. Virus still there.

5. Repeated steps 1-4. 6. Ran Malwarebytes Anti-Malware Free. 7. It detected and removed the malware. 8. Rebooted. 9. Ran FF. Virus still there.

I've also tried 'deeply' removing FF using Revo Uninstaller. No luck. Virus still there.

Scanned system using nod32 completely. It didn't even detect it.

I am at my wit's end. How to remove the virus? At this point, I'm even contemplating a format windows and clean install. But that means wasting 2-3 days in reinstalling and setting up everything from scratch.

Interestingly, this virus affects only Firefox.. IE and Chrome run fine. But my suspicion is the virus must be using bandwidth in the background, or may even download and install other malware and virii.

Any suggestions?

I have no idea how the hell this virus has gotten into my FF, but the fact is I cannot get rid of it. Here are the steps I've tried: 1. Uninstall FF completely. 2. Removed Mozilla and Firefox directories throughout the system. 3. Removed all Mozilla and Firefox registry keys. 4. Reinstall fresh. Virus still there. 5. Repeated steps 1-4. 6. Ran Malwarebytes Anti-Malware Free. 7. It detected and removed the malware. 8. Rebooted. 9. Ran FF. Virus still there. I've also tried 'deeply' removing FF using Revo Uninstaller. No luck. Virus still there. Scanned system using nod32 completely. It didn't even detect it. I am at my wit's end. How to remove the virus? At this point, I'm even contemplating a format windows and clean install. But that means wasting 2-3 days in reinstalling and setting up everything from scratch. Interestingly, this virus affects only Firefox.. IE and Chrome run fine. But my suspicion is the virus must be using bandwidth in the background, or may even download and install other malware and virii. Any suggestions?

所有回复 (3)

more options

Please try resetting Firefox. Instructions are in this article - Refresh Firefox - reset add-ons and settings

Let me know how that goes,
Michael

more options

That didn't work. The virus is still there.

more options

Ok it looks like this is indeed malware. I found these instructions that look helpful - http://malwaretips.com/blogs/hq-video-professional-removal/