hello,

https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help?esab=a&s=firefox+crashes&r=0&as=s

this article may help you please go through it.

regards, gautam sharma.

I looked at the crash report and a web search found a problem with a program; bitdefender. Do you have this?

Start Firefox in Safe Mode {web link} While you are in safe mode; Press the Alt or F10 key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?. Then restart.

hello thx guys for trying to solve my problem but still have same problem and nothing cant fix it so how i can fix it good i have did turn off Use Hardware Acceleration. Advanced > General. Look for and turn off Use Hardware Acceleration. in safe mood and i restart and when i open site its close by itself and the problem still here

hey FredMcD sorry i didn't see the first part of your replay here no i don't have bitdefender i was have before from months but i removed it from long time ago and in that time i didn't have any problem in my firefox

anyone can help ?

Sorry, been away.

You said bitdefender removed. Please make sure. Sometimes programs leave something behind after being removed.

You said turn off Use Hardware Acceleration in safe mood and restart Did you poke around the web while you are in safe mode? If you haven't please give it a try.

its ok FredMcD i did all and i removed programs i don't know what is it and still the problem happening i cant use my Firefox its really bad i use Firefox from years and i feel good using it how i can use it now when i open some websites 2 or 3 its close and sometimes from first :(

here my last crash just now

=

AdapterDeviceID: 0x9611 AdapterVendorID: 0x1002 Add-ons: formhistory%40yahoo.com:1.3.3.0,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:30.0,troubleshooter%40mozilla.org:1.1a AvailablePageFile: 3429543936 AvailablePhysicalMemory: 1253367808 AvailableVirtualMemory: 1853210624 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 62586880 BreakpadReserveSize: 37748736 BuildID: 20140605174243 CrashTime: 1406213761 EMCheckCompatibility: true Email: EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1403104436 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x9611, AdapterSubsysID: 73021462, AdapterDriverVersion: 8.561.0.0

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 26 StartupTime: 1406213737 SystemMemoryUsePercentage: 33 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 3864485888 TotalPhysicalMemory: 1878110208 TotalVirtualMemory: 2147352576 URL: http://alwafd.org/ User32BeforeBlocklist: 1 Vendor: Mozilla Version: 30.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll 
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{10101FE9-5394-4BAD-A32C-C6D98DC58124}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{10101FE9-5394-4BAD-A32C-C6D98DC58124}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7A19732B-3EA5-4396-A33D-7E8ACC379A89}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7A19732B-3EA5-4396-A33D-7E8ACC379A89}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{AA89E574-4ABC-4E39-BDFF-69DF5F8DB9CD}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{AA89E574-4ABC-4E39-BDFF-69DF5F8DB9CD}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C55730F1-7792-4B72-B8F7-B8046C4871CB}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C55730F1-7792-4B72-B8F7-B8046C4871CB}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D044F212-E0FA-4BF4-8AE7-0B297F9450CC}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D044F212-E0FA-4BF4-8AE7-0B297F9450CC}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

=======

so any advice i also disabled most of the add-ons

shlwapi.dll is pretty high security file and can use high cpu. In the bug associated with crash may be malware.

I would recommend running a malware scan.

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

• Microsoft Safety Scanner
• MalwareBytes' Anti-Malware
• Anti-Rootkit Utility - TDSSKiller
• AdwCleaner (for more info, see this alternate AdwCleaner download page)
• Hitman Pro
• ESET Online Scanner

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

thank you Puigs2 for your replay i have downloaded MalwareBytes' Anti-Malware and i scan my computer i founded 2 files and i removed it i scan again didn't find any file i restart my computer and i open scan again and didnt find any file so i open my Firefox its have the same after 2 websites closed with error

Hi galpgaree2, What is the error you are seeing? Also please try Safe Mode, there were crashes in another case with the QQ add ons that you have installed.

hello guigs2 i have disabled yahoo and qq and real player add ons in safe mode and i restart the Firefox but its crashed again i toke photo for it how its looks like and i toke the error words copy here the photo to see the error looks like here www.yallachina.com/crash.JPG and the error words the last one just have now is

==

AdapterDeviceID: 0x9611 AdapterVendorID: 0x1002 Add-ons: formhistory%40yahoo.com:1.3.3.0,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:30.0,troubleshooter%40mozilla.org:1.1a AvailablePageFile: 3359436800 AvailablePhysicalMemory: 1202819072 AvailableVirtualMemory: 1817698304 BIOS_Manufacturer: American Megatrends Inc. BlockedDllList: BreakpadReserveAddress: 54657024 BreakpadReserveSize: 37748736 BuildID: 20140605174243 CrashTime: 1406225256 EMCheckCompatibility: true Email: EventLoopNestingLevel: 1 FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1403104436 Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x9611, AdapterSubsysID: 73021462, AdapterDriverVersion: 8.561.0.0

ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 146 StartupTime: 1406225112 SystemMemoryUsePercentage: 35 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 3864485888 TotalPhysicalMemory: 1878110208 TotalVirtualMemory: 2147352576 URL: http://alwafd.org/ User32BeforeBlocklist: 1 Vendor: Mozilla Version: 30.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll 
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{10101FE9-5394-4BAD-A32C-C6D98DC58124}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{10101FE9-5394-4BAD-A32C-C6D98DC58124}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7A19732B-3EA5-4396-A33D-7E8ACC379A89}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{7A19732B-3EA5-4396-A33D-7E8ACC379A89}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{AA89E574-4ABC-4E39-BDFF-69DF5F8DB9CD}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{AA89E574-4ABC-4E39-BDFF-69DF5F8DB9CD}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C55730F1-7792-4B72-B8F7-B8046C4871CB}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{C55730F1-7792-4B72-B8F7-B8046C4871CB}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D044F212-E0FA-4BF4-8AE7-0B297F9450CC}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{D044F212-E0FA-4BF4-8AE7-0B297F9450CC}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

==

what i can do more to solve this problem thank you

galpgaree2 I read you scanned with MalwareBytes. Is that the only one you scanned with? You need to scan with each of those tools that guigs2 mentioned above as they will pick up different kind of malware