为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

What happened to messages in archive folder that disappeared after 2 days

  • 1 个回答
  • 1 人有此问题
  • 9 次查看
  • 最后回复者为 guigs

more options

I archived messages and they showed in the 2014 archive folder and were visible for 2 days. 3 days later the folder is visible but no messages show. What happened? Are they lost forever?

I archived messages and they showed in the 2014 archive folder and were visible for 2 days. 3 days later the folder is visible but no messages show. What happened? Are they lost forever?

所有回复 (1)

more options

Hi edhorsman, My apologies, but this question is under the Firefox product, is this a question for Thunderbird?

ou can check this folder to make sure that the email inbox is still there: [Profiles TB](https://support.mozilla.org/en-US/kb/profiles-tb) and [Profile folder - Thunderbird](http://kb.mozillazine.org/Profile_folder_-_Thunderbird).

However the best reference for lost mail with a list of exhaustive troubleshooting steps are: [Disappearing Mail](http://kb.mozillazine.org/Disappearing_mail)


Unfortunately since you have lost the emails and folders and contacts, if all of that information was stored locally, there is no way to recover this. But, if the server does store contacts and the folders were created on the webmail you may be in luck.

You will need to set up the email account to create a local profile again. I am sorry for the inconvenience.

Unfortunately since you have lost the emails and folders and contacts, if all of that information was stored locally, there is no way to recover this. But, if the server does store contacts and the folders were created on the webmail you may be in luck.

You will need to set up the email account to create a local profile again. I am sorry for the inconvenience.

In order to do this please start with these steps: [Automatic Account Setup](https://support.mozilla.org/en-US/kb/automatic-account-configuration) [Manual Account Setup](https://support.mozilla.org/en-US/kb/manual-account-configuration)

If you use IMAP mail service [IMAP Synchronization Instructions](https://support.mozilla.org/en-US/kb/imap-synchronization#thunderbird:mac:tb24)


If you use POP [Changing IMAP to POP instructions](https://support.mozilla.org/en-US/kb/changing-imap-pop)

After setup you can check out setting up the local account configurations (Thunderbird Account Configurations)https://support.mozilla.org/en-US/kb/configuration-options-accounts?esab=...

If you still have the old profile from before the computer crashed, in the future, this is where all this information is stored. Backing it up is highly recommended. (Thunderbird Profiles)https://support.mozilla.org/en-US/kb/profiles-tb