Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

为提升您的使用体验,本站正在维护,部分功能暂时无法使用。如果本站文章无法解决您的问题,您想要向社区提问的话,请到 Twitter 上的 @FirefoxSupport 或 Reddit 上的 /r/firefox 提问,我们的支持社区将会很快回复您的疑问。

搜索 | 用户支持

防范以用户支持为名的诈骗。我们绝对不会要求您拨打电话或发送短信,及提供任何个人信息。请使用“举报滥用”选项报告涉及违规的行为。

详细了解

FireFox sync spins and spins and says UNKNOWN ERROR! Slows everything down. I have uninstalled/ reinstalled / disconnected/ reconnected .. still enounters error

  • 2 个回答
  • 2 人有此问题
  • 3 次查看
  • 最后回复者为 cor-el

more options

I have had this error for 2 days now.. roughly since the upgrade to FireFox 31 .. I have uninstalled/ reinstalled ..disconnected / reconnected .. logged in and out and in to sync. "Sync encountered an error while syncing: Unknown error. " I updated my other devices to FireFox 31 and it does not help .. Any suggestions appreciated thanks much!

I have had this error for 2 days now.. roughly since the upgrade to FireFox 31 .. I have uninstalled/ reinstalled ..disconnected / reconnected .. logged in and out and in to sync. "Sync encountered an error while syncing: Unknown error. " I updated my other devices to FireFox 31 and it does not help .. Any suggestions appreciated thanks much!

所有回复 (2)

more options

Hello,

To find the correct solution to your problem, we need some more non-personal information from you. Please do the following:

  1. Use ONE of these methods to open the Firefox Troubleshooting Information page:
    • Click the menu button New Fx Menu, click on help Help-29 and select Troubleshooting Information.
    • Type about:support into the Firefox address bar and press the enter key.
  2. At the top of the Troubleshooting Information page that comes up, you should see a button that says "Copy text to clipboard". Click it.
  3. Now, go back to your forum post, right-click in the reply box and select Paste from the context menu (or else click inside the reply box and press the Ctrl+V keys) to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Thanks in advance for your help!

more options

You can also check the sync log via the about:sync-log page via the location/address bar.