Can't download certain attachments; rolls across top of screen.
When I receive certain attachments, I cannot open them. I click on the attachment, and boxes scroll across the top of the screen and keep on scrolling. I have to X out of the e-mail and start over again, and I never am able to download these attachments. I know that I have not done something that I am supposed to do to be able to download all attachments, but I don't know what that "something" is. I probably will not be able to understand what I am supposed to do. Obviously, the person sending the e-mail and attachment is using some kind of program to attach that I don't have. Help!
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Hello,
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Thank you!
What is the provider you are using?
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache
Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
and
- Remove Cookies
Warning ! ! This will log you out of all sites you're logged in to. Press the Alt or F10 key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.
If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the Alt or F10 key to bring up the tool bar. Followed by;
Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences
Then Advanced > General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
Then restart.